Shipping policy
Thank you for shopping with MASUN.
We aim to process and dispatch all orders as quickly as possible while ensuring every order meets our quality standards.
Order Processing
Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
UK Shipping
We offer free standard delivery on all UK orders.
Estimated delivery time is 2–4 business days after your order has been dispatched.
Please note that delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.
International Shipping
International shipping may be available to selected countries.
Delivery times and shipping costs will be displayed at checkout.
Customers are responsible for any customs duties, import taxes, or other fees charged by their local customs authority unless otherwise stated.
Delivery Delays
While we work hard to deliver your order on time, delays can occasionally occur due to courier services, customs processing, severe weather, or other factors outside our control.
We appreciate your patience should this happen.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
MASUN cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged or you believe your parcel has been lost, please contact us as soon as possible at info@masun.store.
We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Office 7392, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ.